Returns & Exchanges

At Heliosmeds, we prioritize your health and satisfaction by offering a streamlined return process for unopened and unused items within 30 days of delivery. If your order is damaged or incorrect, we are committed to providing a swift resolution through a replacement or a full refund.

1

Initiate a Request

Contact our dedicated support team via email with your order number and the reason for your return to obtain a Return Authorization Number.

2

Prepare the Package

Securely pack the items in their original, unopened packaging, ensuring that the Return Authorization Number is clearly marked on the exterior.

3

Ship the Item

Send your return package to the address provided by our support team using a trackable shipping service to ensure safe delivery.

4

Receive Refund or Exchange

Once our warehouse inspects the returned goods, we will process your refund to the original payment method or dispatch your exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing